This article describes possible reasons for an "Error processing checkout: The zip code you supplied failed Validation" errors. This error occurs when there is an attempted transaction where the billing zip code provided does not match the zip code on file with the purchaser's bank. This response is received directly from the issuing bank. If a customer receives this message, they should confirm that their address is current with the issuing bank. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. If the cardholder hasn't moved recently, they may wish to call their bank and confirm that the information their bank has on file is correct.
Help & Support
Common Contribution Errors and their Solutions
If you are trying to add credit or pay for a shipment on your Easyship account, there is a possibility that the payment may be rejected, there are many reasons why this could occur. NOTE: Our Support team will be able to explain via our internal system why the payment was rejected, but if the issue is related to your card issuer, you may be required to contact them directly to resolve. How can we help? When you receive this message, we advise the following; Try to make the payment again, the most common reason for a rejected payment is due to incorrect details being added in error. If you are using a credit card for the first time, please ensure all the information on the card is correct. If the payment will still not complete, please reach out to our Support team directly and we will be able to explain the issue. The reasons for a rejected payment could be anyone of the following; Your credit card may not support this type of purchase The balance on the card may be exceeded Your card may not support the specified currency Duplicate transaction Expired credit card.
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Why did your customer receive this error?
You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive. Learn more in Community Events. Please return to the participating website and try again. I was having this exact same problem and this fix totally worked! My account is verfied, i have no clue what the problem was, i emailed tech support and they were super unhelpful, but completing the transaction without logging into either Indiegogo or Paypal worked perfectly. This makes so little sense.
There are many reasons why payments fail, most of them innocuous. Credit cards can be declined by the issuing bank; sometimes backers may be unaware that they have been maxed out or reached their expiry date. Stripe has an algorithm that blocks transactions it believes are fraudulent or high risk, but occasionally it blocks legitimate payments. Backers with errored pledges have one week to update their cards. After a week has passed, Kickstarter will attempt to collect the pledge automatically for the last time before these backers are dropped from the campaign. Indiegogo accepts payments made by credit card, Apple Pay and PayPal.